You will get expert Customer Support
Our customer support team is dedicated to helping you take care of your customer’s needs. We offer assistance 24/7 through multiple channels, including phone, email, chat, and other options.
Phone Support
Through phone support, our agents are better able to understand and respond to a customer’s feelings, making our service more accessible to those who may not be as familiar with the technology.
Email Support
Email support may not be as fast as live chat, but it gives customers the opportunity to write out their issues in detail and get help without having to speak with someone directly. This saves customers time, and effort, and allows them to keep track of their communications as a reference.
Live Chat Support
Live chat support is a popular feature on many company websites, with it customers can exchange instant messages with service agents who can provide solutions and answer questions. This is a great way to get quick and direct customer service – much quicker than speaking over the phone.
Social Media Support
Due to the widespread usage of social media, many companies are now relying on it to provide customer service. Agents are responsible for monitoring a company’s social media platforms such as Facebook, Twitter, and Instagram to help provide customers with the answers they need to their queries in the form of comments and messages.
Customer Onboarding Support
Customer onboarding support involves instructing new customers on the value of your product or service. This includes assisting customers in their account setup and implementation to guarantee a problem-free adoption of the product.
E-commerce Support
Web commerce support involves businesses offering assistance and information to customers during the process of shopping online. This typically happens when customers access an e-commerce store to purchase a product or service, and have questions about it.
Nobody does it like Cybercrew®
Find Experts in Minutes
Finding experts and hiring them is simple- just book a consultation, share your job description and you should have applicants within minutes.
Lower Payroll Costs
Outsourcing your team reduces the costs of office space, employee benefits, equipment, and insurance by hiring workers online.
Build Your Perfect Team
Our team experts possess degrees in their individual areas of expertise. This is the ideal location to assemble your ideal team.
Part-time, Full-time, or 24/7
We understand that finding the right partner to trust your business with can be tricky. That's why we provide flexible working hours.
Expand Your Business
No Recruitment Fees
Hiring a Crew is incredibly easy.
Submit Your RFP
Upon submitting your RFP (Request for Proposal), we will review your outsourcing requirements and prepare a thorough proposal for you.
Book a free consultation
Our account manager is here to help evaluate your project and to make sure we are the right fit for you.
Cost Planning
Once we have agreed on the full spectrum of the support being provided, an SOW Contract (Statement of Work) will be provided to finalize the agreement.
Commence Operation
We take care of HR, Payroll, Timesheets, Form processing, Benefits, performance review, and Coaching.
Why Choose Us?
Get the edge on your competition with our range of CRM Management, Cyber Support Cyber Crew, and Specialized Services.
Convenient
To facilitate a smooth and stress-free process for you, we follow a comprehensive system of steps tailored to your particular industry and needs to put your CRM into action.
Affordable
Our CRM setup process shall help to drastically reduce costs and expedite the process. Furthermore, we are devoted to providing you with the highest value from your CRM Plan.
Work Quality
Essentially one of the prime aspects that we look into is the quality of our work. We are committed to delivering top-quality work that meets your expectations and brings you satisfaction.
Why partner with us
Get to know us better – Discover the amazing work we’ve done, and learn why our client’s appreciate us so much!
Timur Chernenko
CHIEF EXECUTIVE OFFICER – GURUCAN
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“Steven did an incredible job for our startup. He is Professional! Definitely will work with him on future projects. Highly recommend Steven, to empower your team!”
Beatriz Siqueira
ASSISTANT OPERATIONS MANAGER – CONVERSIOIN CRIMES
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“Cybercrew has the commitment to delivering high-quality work in a super-efficient time. They took the time to understand our needs, dug deep, and provided thorough and detailed solutions that exceeded our expectations. They also helped us optimize our Intercom plan and showed us how to use it to its full potential. I highly recommend hiring Steven for any project and hopefully we will be working again once we upgrade our plan!”
John Michaloudis
CHIEF INSPIRATIONAL OFFICER – MYEXCELONLINE
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“He is a great communicator, an awesome implementer of Intercom with an in depth knowledge. He helped me install and have several Intercom features (Custom Bot, Product Tour etc) up and running within 2 weeks! Great work and will hire again very soon :)”
Izabela Wszola
Customer Operations Lead – Ramp Network
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“Steven is not only a professional but also a great person to work with. I’ve learned a lot about Intercom from Steven – thank you so much for setting up our Intercom! I highly recommend Steven if you are looking for a dedicated professional.”
Luke Neale
Co-founder – Mandarin Blueprint
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“Great job. Will hire again when I need my next chatbot created using Intercom.”
Zara Mae Lobrin
Head of Support – Bounce
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“Steven is an expert in Intercom. He made suggestions and shared best practices in how to make our processes more effective and efficient. He is always very responsive. I just started in my role and have little to no background in Intercom and he was very thorough in explaining and providing solutions. Would definitely hire him again!”
Mark Evans
Founder & CEO – SalesKit
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“Steven was easily one of the greatest contractors I’ve ever worked with on this platform. His attention to detail, timeliness, and ability to get things done is unprecedented. I HIGHLY recommend Steven for any project!”
Arbilina Nissan
CO-FOUNDER & CEO DASHL
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“I highly recommend Cybercrew® if you are looking for reliable, responsible, and highly professional CRM services. Delivery on point. Will rehire again. Highly recommend!”
Elias Papasavvas
CEO – SECOND ACT FINANCIAL SERVICES
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“Wow. That is our reaction when we think of Steven. He knows Intercom. Intercom is indeed his passion. And he can anticipate your company’s customer service needs before you even say them because of his experience. We had a rather time-sensitive need to design and implement a number of bots and we needed an expert to help us.His pricing is fair, his knowledge of Intercom is exceptional, and his politeness and desire for service, spectacular. Happy Father’s Day Steven. Thank you for all that you did for us.”
Michael Bodekaer Jensen
Founder & CEO – LABSTER
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“Proactive, highly skilled & experienced. A great partner to have for Intercom projects!”
Ori Hofnung
Co-Founder & CEO – GIANTLEAP
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“Steve is an exceptional professional with a wealth of knowledge in intercom. Steve was very diligent and super professional. We were delighted with his work and will hire him again for projects in the future no question!”
Maithili Sagar
CO-FOUNDER – KINDERPASS
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“I have worked with lots of freelancers, so trust me when I saw Steve is the best! He was able to help me prioritize the work he should do based on my budget and he was always available for questions/meetings. I really appreciate his work and enthusiasm! Thank you Steve!”
Brandon Moore
FOUNDER – SENDIES
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“Steven was exceptional! He completed his work in a timely manner and made sure he understood the requirements throughout each step. My experience working with him was everything I had expected and more after first reading his profile and choosing to hire him for this project. We will be working with Steven on an ongoing basis to continue to improve our conversation flows and our overall customer support experience. Thank you for all your hard work, Steven!”
Pierre Frédéric Mombeleur
CO-FOUNDER – STOOVO
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“Steven was very proactive and efficient. He exceeded expectations by always generating ideas on how to better implement the work. He was also very transparent about his process and the time it would take to complete the project. We were very satisfied with the work he delivered. Besides, Steven is a very nice guy, very knowledgeable in this topic (Intercom) and pleasant to work with. Highly recommend!”
Brad Kilpatrick
PRESIDENT & COO – WORLD RUGBY SHOP
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“Steven was extremely communicative and helpful throughout the process. He made great suggestions and offered advice on how to use the platform and also what was worth upgrading to or not. He even talked me down from spending more money for something we didn’t need. It did seem like a lot of hours needed relative to the complexity of the bot and task, but given all the other positives of interacting with Steven I’m not upset about it and frankly I don’t know the system well enough to say if it was or wasn’t. He was a pleasure to work with.”
Janice Claudio
PRODUCT MANAGER – ASTREYA
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“Steven was very easy to work with. He would make suggestions and work diligently on what was asked from him. Keep in mind that Intercom continues to add new features so Steven will have to find out about them for you in order to implement new stuff. Otherwise, he is very knowledgeable in the tool.”
Miles Davison
CO-FOUNDER – STOREGANISE
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“Steve really knows Intercom and helped us optimize our use of the platform. Highly recommended”